Welcoming France and your privacy
At Welcoming France, our reason for being – and our dearest wish – is to facilitate meetings between friendly people, from France and elsewhere, in complete safety. We want exchanges to be based on trust and benevolence. It implies to present oneself openly to one another, with respect and sincerity. We make it a point of honor that the connections made through Welcoming France are for you 100% successful human experiences. For this, we need to know some information about our members.
WELCOMING FRANCE (whose registered office is located at Lab’O – 1 avenue du Champ de Mars, CS 30019, 45074 Orléans Cedex 2, France), in its quality of controller, ensures the protection and respect of your private life. The purpose of this policy is to inform you of our practices regarding the collection, use and sharing of information that you provide to us through our platform (the « Platform ») accessible from our mobile applications or our websites. like « jesuissympa.com ». Welcoming France is subsequently designated as « Welcoming France« , « us » or « our ».
This policy (as well as the Charter of Friendly French and the Rules of Use and any document referred to therein) explains how and for what purposes we process the personal data we collect and provide to you. Read this document carefully to know and understand our practices regarding the processing of your personal data.
- What information do we collect?
We may collect and process data, whether you provide us directly (2.1.) Or are collected automatically (2.2.):
2.1. The information you transmit directly to us
By using our platform, you are led to send us information, some of which are likely to identify you (« Personal Data »). This is particularly the case when you fill out forms (such as the registration form), when you participate in one of our games, contests, promotional offers, studies or surveys, when you contact us – whether it is by phone, email or any other means of communication – or when you tell us about a problem.
This information includes the following personal data:
2.1.1. The data needed to register for the service we provide on our platform or access to any other service provided by us. This data includes your first and last name, e-mail address, date of birth, sex, phone number and password. This information is obligatory. Otherwise, Welcoming France will not be able to provide you with the services offered by our Platform and you will not have access to all the features of our Platform;
2.1.2. A photograph ;
2.1.3. A postal address;
2.1.4. Your « About Me » presentation text
2.1.5. Your points of interest ;
2.1.6. The languages you practice
2.1.7. The networks or groups to which you declare to belong (« Badges »);
2.1.8. Data related to your location;
2.1.9. If applicable, the business entity to which you want your profile to be linked (WIP subscription);
2.1.10. A copy of all the exchanges between you and Welcoming France;
2.1.11. A copy of all the requests for linking or publications made on our platform;
2.1.12. Where applicable, for example for « WIP » accounts, the details of the financial or accounting transactions carried out on our platform or by any other means, including information relating to your payment card, your bank details, the information relating to the requests linking made or received by you on our platform;
2.1.13. The details of your visits to our platform and the content you have accessed;
2.1.14. If applicable, your answers to our surveys and questionnaires and the opinions you left to evaluate a meeting with another member of our community, this information being particularly likely to be used in the context of research and analysis of behavior user;
2.1.15. The data we may ask you to provide when you report a problem with our platform or services, such as the subject of your request for assistance;
2.1.16. A copy of your passport, driving license, identity card or other similar document that you have agreed to provide.
2.1.17. The information relating to your credit card, your bank details are kept by our certified payment provider.
Respect for your privacy and sensitive information: We draw your attention to the choice of personal information that you decide to enter on our platform. They are intended to introduce you as a « friendly » person, be careful not to include « sensitive » elements that may affect your personal or family privacy, your dignity or your reputation.
2.2. The data we automatically collect
2.2.2. During each of your visits, we may collect, in accordance with the applicable legislation and with your agreement, if necessary, information about the devices on which you use our services or the networks from which you access our services, such as your IP addresses, login details, types and versions of Internet browsers used, types and versions of your browser plugins, operating systems and platforms, data about your navigation path on our platform, the content you access or that you consult, the search terms used, download errors, the length of time that certain pages are viewed, the advertising ID of your device, interactions with the page and any phone number used to contact us. Among the technologies used to collect this information, we use « cookies ».
2.2.3. We also collect information about your use of our Platform (such as the number of published linking requests, your message response rate, your registration date, your status usage (WI, WO, WIP, OFF). , your average rating, etc.) that may be displayed on your public profile.
Your rights on the collected data: On proof of your identity and if the conditions of exercise of these rights are fulfilled, you can exercise your right of access, right of rectification, right of cancellation, right to the limitation of the treatments, right of opposition, right to file a complaint with the CNIL (French authority about privacy) and your right to define the fate of your data after your death by contacting us directly.
2.3. Retention period of your data
2.3.1. Your Personal Data will be archived at the end of the following periods (except the categories of Personal Data referred to in Articles 2.3.2 and 2.3.3 below):
- 5 years after your last use of our platform, if you do not have not closed your account;
- 1 year after the closure of your account, unless you have received a negative notice or report, in which case your data is retained for 2 years following the last negative notice or report received if this duration is longer.
2.3.2. The following categories of Personal Data may be retained for different periods:
- Financial data (eg payments, refunds, etc.) are kept by our certified payment provider for the time required by applicable tax and accounting laws;
- The content created by you on our platform (such as comments, opinions and ratings) are made anonymous past the deadlines mentioned in 2.3.1 but remain visible on our platform.
2.3.3. In the event that your account has been suspended or blocked, we keep your data for a period ranging from 2 to 10 years from the suspension in order to avoid any circumvention by you of the rules in force on our platform.
- What uses do we make of the data we collect, and on what legal basis?
|3.1 execute the contracts concluded between you and us or between us and provide you with the requested information and services;||This processing is necessary to fulfill our respective contractual obligations.|
|3.2 send you information about our services (for example, connection requests) by e-mail, SMS or any other means of communication;||This processing is necessary to fulfill our respective contractual obligations and / or with your consent.|
|3.3 collect your payments (including WIP accounts);||This processing is necessary to fulfill our respective contractual obligations|
|3.4 allow you to customize your profile on our platform;||This treatment is done on the basis of your consent.|
|3.5 enable you to communicate and interact with other members of our community||This treatment is necessary for the execution of our services and carried out with your consent.|
|3.6 give you access and allow you to communicate with our member relationship service;||This treatment is (i) necessary for the performance of our respective contractual obligations, (ii) carried out with your consent and / or (iii) necessary for the establishment, exercise or defense of a right in court.|
|3.8 send you, in accordance with the applicable legal provisions and with your agreement when the legislation so requires, marketing, advertising and promotional messages and information relating to the use of our services, to the modalities of linking, or to suggest and advise you of goods or services that may be of interest to you. We may also use your data to send you messages that may be of interest to you on social media platforms or third party sites. If you want more information about this, we invite you to read the contractual documents of these platforms;||This treatment is based on your consent and / or our legitimate interest (provide you with relevant information).|
|3.9 to inform you of changes to our services;||This treatment is necessary for (i) the performance of our respective contractual obligations, (ii) the fulfillment of our legal obligations and / or (iii) the recognition, exercise or defense of a right in court.|
|3.10 verify the information contained in your passport, driver’s license, identity card or any other document of identity that we would have collected during your registration or your use of our platform;||This treatment is (i) based on your consent, (ii) necessary for the fulfillment of our legal obligations and / or (iii) necessary for the establishment, exercise or defense of a right in court.|
|3.11 manage our platform and perform internal technical operations for problem solving, data analysis, testing, research, analysis, studies and surveys;||This treatment is based on our legitimate interest (ensuring the security of our platform and improving their characteristics).|
|3.12 improve and optimize our platform, in particular to ensure that the display of our content is adapted to your device;||This treatment is based on our legitimate interest (providing you with relevant content).|
|3.13 allow you to use the interactive features of our services if you wish;||This processing is necessary to fulfill our respective contractual obligations and / or with your consent.|
|3.14 help us maintain a safe and healthy environment on our platform;||This treatment is (i) based on our legitimate interest (ensuring the security of our platform), (ii) necessary to comply with our legal obligations and / or (iii) necessary for the recognition, exercise or defense of a right in court.|
|3.15 evaluate the effectiveness of the advertising messages we send and adapt them to our members.||This treatment is based on (i) our legitimate interest (measuring and optimizing the effectiveness of our campaigns) and / or (ii) your consent.|
- Who are the recipients of the information we collect and why do we provide this information to them?
4.1. In the course of using our services, some of your information is passed on to other members of our community through your public profile or as part of the linking process (for example we may communicate your phone to the people with whom you wish to exchange).
4.2. We also work in close collaboration with third-party companies that may have access to all or part of your Personal Data, and in particular with:
- social networking platforms that can offer you functionalities allowing you to integrate information into your Welcoming France profile from your account on their own platform;
- our partners, on the website of which we can possibly communicate on Welcoming France;
- the subcontractors we use in terms of technical services, payment services, identity verification or suppliers of analytical solutions.
4.3. We share your data with the third parties mentioned in 4.2. only in the following cases:
4.3.1. When we use a service provider in the performance of any contract between you and us or to provide or improve our services (for example in the context of payments made through our platform);
4.3.2. As part of the linking process, we are asked, in order to provide the requested services, to post on our platform or to transmit to another member some of your Personal Data such as your first name, photograph, mobile phone number or E-mail adress ;
4.3.3. We publish the opinions you write as part of our notice system on our platform. These notices, which contain your first name and the first letter of your name and your photograph are visible to all visitors to our platform;
4.3.4. When we use search engine providers and analytics solutions to improve and optimize our platform;
4.3.5. when you make a specific request (for example when you use the authentication methods provided by social networks), subscribe to a service provided by one of our partners, ask to benefit from an offer or a good plan d one of our partners);
4.3.6. When we post on our partners’ websites, certain parts of our platform (including the meetings you posted) via APIs or widgets. In this case, some information from your public profile may also be posted on these sites;
4.3.8. If Welcoming France or all or part of its assets are bought back by a third party, the data in our possession will, if necessary, be transferred to the new owner.
4.3.9. In accordance with applicable law and with your consent when required, we may aggregate data about you that we receive or send to our partners, including all or part of your Personal Data and information collected through Cookies. This aggregated information is anonymous and will only be used for the purposes described above.
- How do we use and moderate your messages?
5.2. We never see your communications with other members of our community for promotional purposes or advertising targeting. Whenever possible, we use automated systems to moderate messages sent between members via our platform, without making individual decisions.
- Targeted communication, e-mails and SMS that we send to you
In accordance with the applicable legislation and with your consent when required, we may use the data you provide to us on our platform for the purpose of commercial prospecting (for example to (i) send you our newsletters, (ii) send you invitations to our events or other communications that may be of interest to you, and (iii) post targeted communications on social media platforms or third party sites).
Regarding promotional emails: You may at any time withdraw your consent by clicking on the unsubscribe link provided in each of our communications or by contacting us as described in Article 12 below.
With regard to targeted communication:
- On social media platforms (eg Facebook, Twitter): you can oppose this treatment at any time by configuring the parameters relating to the advertising of your account;
- On third-party sites: You can refer to your browser configuration to withdraw your consent to cookies.
- Are your data transferred, how and where?
In general, we keep your Personal Data in the European Union and in particular in France. However, since, for example, some of our service providers are located in countries outside the European Union, we transfer some of your Personal Data to third countries. This can be the case, for example, for third countries for which the European Commission has not taken a decision of « adequate protection ». In such a case, we ensure this transfer is carried out in accordance with the applicable regulations and ensures a level of protection a sufficient level of protection of privacy and fundamental rights of individuals (including by the standard contractual clauses of the European Commission).
On simple request to our Data Protection Officer (email@example.com), we can provide you with more information about these transfers (including the standard contract clauses of the European Commission).
- What are your rights to your personal data?
8.1. You have the right to receive a copy of your Personal Data in our possession (« right to access »).
8.3. You also have the right to object at any time for reasons relating to its particular circumstances, (i) the processing of your Person Data for direct marketing purposes or for processing on the basis of our legitimate interest (« right of opposition”).
8.4. You have the right to limit the processing performed on your Personal Data (« right of limitation »). Please note that this right only applies if (i) you dispute the accuracy of your Personal Data during the period that allows us to verify the accuracy of your Personal Data; (ii) in case of unlawful processing by us and that you require a limitation of their use rather than an erasure, (iii) we no longer need the personal data for the purposes of processing but these are you still necessary for the establishment, exercise or defense of rights in court; and (iv) if you exercise your right of objection during the verification period as to whether the legitimate grounds we pursue are yours.
8.5. You have the right to lodge a complaint with the competent supervisory authority or to obtain compensation from the competent courts if you consider that we have not respected your rights.
8.6. You also have the right to the portability of your data, that is to say the right to receive Personal Data that you have provided in a structured, commonly used and machine readable and the right to transmit such data to another controller (« right of portability »).
8.7. You also have the right to set guidelines regarding the fate of your Personal Data after your death.
8.8. To exercise these rights, you can contact our Personal Data Protection Delegate according to the terms and conditions defined in article 12 below.
- Confidentiality of your password
You are responsible for the confidentiality of the password we have chosen to access your account on our platform. You agree to keep this password secret and not to communicate it to anyone. The password is encrypted, it is not known to our services.
- Links to other websites and social networks
Our platform may occasionally contain links to the websites of our partners or third parties. Please note that these websites have their own privacy policies and that we are not responsible for the use made by these sites of the information collected when you click on these links. We invite you to read the privacy policies of these sites before sending them your Personal Data.